Terms & Conditions

IGF India takes your privacy seriously and treats all financial information about any transaction you have with IGF India and/or its associated NPOs as highly confidential. In addition, IGF India and/or its associated NPOs do not share the email addresses or phone numbers of any of our donors or constituents.

IGF India deeply values all contributions to sustain our vision and mission. To protect the privacy of our donors and their special relationship with IGF India, we maintain the following policies:

• We may request personal information online, such as name, address, phone number, email address, and credit card number, only to accept donations to IGF India and/or associated NPOs.
• We will not release or use this information for any other purpose unless we have your consent.
• We do not trade or sell your personal information with other NPOs.
• We offer donors the option to donate anonymously.
• Donors may request, at any time, to not receive our solicitations.
• Donors may request to not receive certain communication from us.
• We do not track, collect, or distribute personal information entered by those who visit our website.
• Personal data collected through our website is encrypted using 256-bit AES (Advanced Encryption Standard) technology.
• Personal information stored in IGF India and/or its associated NPOs database is protected with a secured login with authentication, the assignment of a unique ID to each person with computer access, regular passcode changes, and user IDs are deactivated or terminated as needed.
• Our hosting data server provides data protection meeting PCI DSS (Payment Card Industry Data Security Standard), encrypted communication via SSL (Secure Sockets Layer) technology, intrusion detection for all devices and network nodes, state-of-the-art firewall infrastructure that detects malicious application attacks, virus protection, network load balancing devices via Citrix, patch management, security and vulnerability monitoring and tracking, and SQL server attack protection via applications to detect SQL Injection and Cross-Site Scripting Attacks.

To ensure that philanthropy merits the respect and trust of the general public, donors and prospective donors can have full confidence in the not-for-profit organizations and causes they are asked to support. In this respect, we assure the following:

• To be informed of IGF's vision and mission, of the way IGF India intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
• Donations contributed will be used to meet the cost of relief operations of the organization. In case of any excess funds at the end of a relief service, the funds are directed towards our core program.
• To be informed of the identity of those serving on IGF India's governing board, and to expect the board to exercise prudent judgment in its responsibilities.
• To have access to IGF's most recent financial statements.
• To receive appropriate acknowledgment and recognition.
• To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.
• To expect that all relationships with individuals representing IGF India to the donor will be professional.
• To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
• To have the opportunity for their names to be deleted from mailing lists that IGF India may intend to share.
• To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

What information do we collect?

We use personal information collected from donors for processing payments and communicating with donors about IGF India as well as conducting fundraising and other operations of IGF India and/or its associated NPOs. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by cheque, donor data also includes the data visible on the cheque.

Information from Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment services account, a credit card, or another payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.

To provide donors with the best possible experience, we work with service providers and may share donor data and other information with or have it transmitted through them. Such service providers include, for example, colocation facilities and bandwidth providers, as well as organizations that help non-profit organizations with fundraising.

How we use that information

Donor data may be used for these kinds of purposes:

• Distributing receipts and thanking donors for donations
• Informing donors about upcoming fundraising and other activities of IGF India and or associated NPOs
• Internal analysis, such as research and analytics
• Record keeping
• Reporting to applicable government agencies as required by law
• Surveys, metrics, and other analytical purposes
• Other purposes related to the fundraising operations

Anonymous donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the donor data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.

We use data gathered for payment processors and other service providers only for the purposes described in this policy.

Cancellations & Refunds

• Donations are non-refundable once the 80G certificate is issued (refer:Cancellation Policy). 
• For any technical issue please reach out to [email protected]

Contact us

If you have questions about this Terms and Conditions or requests about the status and correctness of your donor data, please contact:

IGF India

Registered Office: Building No. 1, First Floor, Malhan One, Sunlight Colony -2, Ashram, New Delhi-110014.

Email: [email protected]

Toll Free Number: 1800 889 0949

Security

We are committed to protecting our donors’ personal information from unauthorised access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.

Other Disclosures

We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service.

Updates

We may change the Donor Terms and Conditions from time to time. Any and all changes will be reflected on this page. Substantive changes may also be announced through the standard mechanisms by which we communicate with our users and community. You should periodically check this page for any changes to the current terms and conditions.

Data Retention

We seek to retain donor-related information only as needed to fulfil the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in the India may require IGF India and or associated NPOs to keep contact information and contribution level of donors on file.

Rights

You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.